Senior Business Analyst

Location US-MA-Boston
Job Posted Date 1 week ago(3/7/2018 1:00 PM)
Job ID
IT/Health IT/Informatics
full time


The Clinical Trials Research Informatics Office (CTRIO) is looking for an experienced business analyst to coordinate and support the information system needs of the DF/HCC (Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Beth Israel Hospital, Boston Children’s Hospital, Harvard Medical Center, and Harvard School of Public Health) research community utilizing various vendor and in-house developed systems to meet the changing needs of the scientific and clinical research community.


The incumbent will lead complex projects, support high-profile users, and collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. Work will include leading workflow and business process flow analysis, definition and documentation of system requirements, and support of in-house, commercial, and open source software products. Furthermore, the incumbent will provide leadership for several clinical trials system development initiatives, and will be the liaison between customers and the development staff.


CTRIO is a division of the DF/HCC’s Clinical Research Support Unit. In addition to supporting the clinical trials activities of the DF/HCC, the department supports a number of enterprise-wide systems for the various research domains, including but not limited to grant development, biospecimen banking and intellectual property management. Systems supported by CTRIO interface to site-specific and enterprise-wide systems, including PeopleSoft and Epic.


  • Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources. Serve as an exemplary representative of CTRIO. On-going communication, feedback and follow-through with customers/peers are essential.
  • Function as the analyst SME for assigned applications supported by CTRIO
  • Lead business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems (i.e. OnCore, PRMS, LIMS, ELN, Inform, etc.)
  • Define project approach, develop alternative solutions (automated and manual), and provide appropriate feedback to meet both system and operational objectives
    • Determine the functional breakdown of solutions based on evaluation of user needs and input
    • Effectively translate functional needs into system functions that can be implemented by the vendor or the in-house development team
    • Collaborate in developing workflow diagrams, schedules, test plans and training plans, for vendor upgrades, new vendor systems and in-house developed systems
    • Create training materials and effectively train users how to properly utilize software systems supported by CTRIO
  • Elicit and document functional requirements for on-going implementation projects
  • Schedule and run meetings, report progress, track and route issues
  • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
  • Manage vendor relationships
  • Continually innovate based on industry trends and facilitate networking with outside institutions
  • Follow project management lifecycle in accordance with DFCI, Partners and group specific standards.
  • Develop project and system documentation throughout the course of daily activities and projects.
  • Actively participate in and support team culture.
  • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
  • Perform other related duties as assigned and/or needed
  • Participate in 24/7 on-call rotation for resolution of patient care critical issues


  • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
  • Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment
  • Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately
  • Ability to work and maintain focus within a complex, fast-paced work environment with multiple concurrent, inter-related subprojects, as well as shifting and competing priorities.
  • Self-starter, able to work independently and within a team with limited to no supervision, while aligned with the goals and vision of the organization and the immediate requirements of the current project.
  • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
  • Ability to learn new tools and utilities rapidly
  • Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.
  • Ability to create and deliver effective presentations to all levels of organization
  • Must be able to supervise the development and presentation of complex business issues analysis and resolution
  • Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.
  • Possess ability to mentor others and should enjoy such responsibility
  • Familiarity with using large, complex software management systems (e.g. PeopleSoft, Epic)


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