Research Systems Support Specialist-CTRIO

3 days ago
Job ID
IT/Health IT/Informatics
full time


The Clinical Trials Research Informatics Office (CTRIO) is looking for a Business Analyst to support the information system needs of the DF/HCC (Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Beth Israel Hospital, Boston Children’s Hospital Harvard Medical Center, and Harvard School of Public Health) research community. The position will focus on supporting clinical trial management and biobanking activities of the DF/HCC study teams.


Incumbent will focus on resolution of day-to-day operations issues of study teams, biobanking staff, grant development staff, intellectual property management staff and other stakeholders across DF/HCC. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC and site leadership.


CTRIO is a division of the DF/HCC’s Clinical Research Support Unit. In addition to supporting the clinical trials activities of the DF/HCC, the department supports a number of enterprise-wide systems for the various research domains, including but not limited to grant development, biospecimen banking and intellectual property management. Systems supported by CTRIO interface to site-specific and enterprise-wide systems, including Peoplesoft and Epic.


  • Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, grants & contracts, BODFI, Office of Data Quality, Office for Human Research Studies, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources.
    • Typical support activities include eliciting requirements for and creating user profiles in multiple systems, granting system access, data maintenance activities (sponsors, PIs, institutions), record maintenance, and support of system interfaces
  • Actively engage with study team members to gather, analyze, and assimilate documents required to build treatment arms in the DF/HCC clinical trials management system, OnCore. (i.e., research protocols, cohorts, treatment arms, etc.) and protocols in caTissue
    • Collaborate with study teams and clinical staff to create and update treatment arms in OnCore.
    • Identify obstacles encountered during the treatment arm build process; communicate and develop acceptable resolutions to such obstacles.
  • Understand requirements involved in human subjects research.
  • Provide support and training to users of OnCore and other systems supported by CTRIO, as needed.
  • Actively participate in and support team culture.
  • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
  • May perform other analyst duties as assigned, such as business requirements gathering, business process redesign and application support.
  • Perform other related duties as assigned and/or needed
  • May participate in 24/7 on-call rotation for resolution of patient care critical issues



  • Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Basic Sciences or other relevant healthcare or life sciences field preferred.
  • 2-4+ years in IT as a business analyst in a customer facing role, preferably in an academic and/or healthcare setting
  • Clinical trials experience preferred;
  • Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.



  • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
  • Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment
  • Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
  • Able to self-manage and assume ownership for support tasks and project work
  • Demonstrated ability to work independently and within a team.
  • Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
  • Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
  • Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.
  • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
  • Ability to learn new tools and utilities rapidly.
  • Excellent communication skills - both oral and written. Must be able to communicate with all levels of staff.


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