Donor Services Specialist, Fiscal & Regulatory Management

1 month ago
Job ID
full time


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.



The Donor Services Specialist is responsible for completing various donor and Business Unit requests in an efficient and timely manner, including ensuring donor preferences and personal information is accurate and complete in all gift databases. Additionally, the Donor Services Specialist is responsible for receiving, interpreting, and entering all contents of data files from external lockbox vendors, online data streams, call centers, and other sources into gift databases.


Embody Dana-Farber’s Core Values: Impact; Excellence; Compassion & Respect; and Discovery every day. Add value to the Dana-Farber community by seeking opportunities to collaborate across the Institute. Foster an ethical, positive, results-oriented culture founded on open communication. 


Responsible for assisting the entire Division with reaching financial goals.



  • Verifies matching gifts through online web portals and offline request forms on a daily basis;
  • Processes opt-out requests from donors on a regular basis;
  • Completes deceased notification requests on a daily basis;
  • Regularly sorts & forwards returned mail, as well as completes donor requests received by mail (e.g. address changes and/or name changes);
  • Assists with the management of inventory of acknowledgement letter stationery for the purposes of the Donor Services team and our external letter vendor;
  • Assists with the handling of gift-related inquiries;
  • Completes ad-hoc projects and provides administrative support related to Donor Services;
  • Assists with making gift-related edits within the PledgeMaker/ClearView gift database;
  • Directly inputs gift-related data into the PledgeMaker/ClearView gift database based on donor intent, prospect manager direction, and data input business rules;
  • Reviews scanned images of checks and other donor correspondence, interprets donor intent, and translates to proper codification within the PledgeMaker/ClearView gift database;
  • Creates and/or edits unique coding for each of the various gift types, primarily general, tribute, events, and matching gifts;
  • Records all donor biographical, address, interest, relationship and other information into the Sphere/Luminate and/or PledgeMaker/ClearView databases;
  • Periodically may be called upon to assist the Data Integrity team with gift proofing, training, and merge requests on an ongoing basis as needed;
  • Responsible for assisting the entire Division, including business units, with reaching financial goals; and
  • Maintains highest level of donor confidentiality and accountability.



Reports to the Associate Director, Fiscal & Regulatory Management. Seeks major decision-making authority from supervisor.



Bachelor’s degree preferred, with 1-3 years of professional experience.



Demonstrated ability to handle inquiries courteously and efficiently in compliance with defined standards. Ability to complete data input and gift processing tasks with efficiency and accuracy in compliance with DFCI standards. Detail-oriented team player with excellent verbal, written language, organizational, and problem-solving skills. Strong reading and oral communication skills required. Knowledge of the PledgeMaker donor/gift database, and familiarity with Microsoft Outlook, Word, and Excel essential.






Typically daytime; some evening and weekend work is required during peak times. Some use of personal vehicle for business purposes may be required.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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