Dana-Farber Cancer Institute

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Manager, Government Follow Up

Manager, Government Follow Up

Job ID 
Finance/Accounting/Patient Billing
full time
Job Posted Date 

More information about this job


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Reporting to the Senior Manager of Patient Accounting, the Patient Accounting Manager will be responsible for the daily management and operations of the Governmental Follow Up Team.
  • Accountable for guiding the staff and ensuring metrics are met and often exceeded in both productivity and claims payment collections.
  • Will be consistently looked upon to take a pro-active approach and provide management with process improvement concepts and initiatives to improve staff engagement and productivity.
  • Expected to stay up-to-date on all current and impending payer policies, initiatives and industry trends.
  • Maintains department policies and procedures and ensures proper adherence by both self and staff.
  • Coordinates staff trainings in accordance with claims follow up best practices.
  • Works across the Revenue Cycle with other Managers, Senior Managers and Directors to improve department relationships and interdependent processes.
  • Participates in cross functional work groups and provide feedback to the Patient Financial Services management and staff.



  • College education preferred or a minimum of 5 years’ patient accounting experience in the governmental space. Prior managerial/supervisor experience required. Prior hospital and/or physician billing experience or equivalent required.
  • Knowledge of third party regulations.
  • Knowledge of patient accounting regulations preferred, specifically related to Blue Cross Blue Shield, Medicare, Medicaid and other Government payers.
  • Well organized, detail-oriented and dependable.
  • Preferred experience working with Medicare FISS, Connex, third-party websites and Epic.
  • Excellent/professional communications skills including both verbal and written skills.
  • Team player, self-starter-leader, ability to train others, ability to establish priorities and direct others, ability to recognize and solve problems, ability to meet deadlines, ability to take direction & familiarity with medical terminology.


Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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