Senior Program Manager, Process Improvement

1 month ago(12/19/2017 8:34 AM)
Job ID
full time


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


The Senior Program Manager, Process Improvement (PI) manages patient safety and process improvement projects of the Department of Quality and Patient Safety. The Senior Program Manager will work closely with the Director of Process Improvement, the VP of Quality and Patient Safety, and the Chief Quality Officer to determine process improvement strategy and priorities.  The Senior Program Manager will serve as the PI lead, or work collaboratively with the PI team, on diverse improvement projects.  He/she will contribute to oversight of the PI team project portfolio, and work closely with PI team members to ensure completion and monitoring of project plans, timelines, and implementation of complex projects. 


  1. Work with leadership in the Quality and Patient Safety Department, including the Chief Quality Officer and the Vice President for Quality and Patient Safety, to execute high priority initiatives.
  2. In collaboration with Institute colleagues, identify improvement opportunities related to process improvement.
  3. Act as a change agent in the quality improvement at Dana Farber.
  4. Serve as the project manager, facilitator, or coach for improvement projects at Dana Farber, including projects to improve quality and patient safety.
  5. As requested by the Director, provide project management oversight for the PI team. This includes assisting team members in scoping projects; ensuring completion of project charters/planning documentation; monitoring progress; predicting challenges and troubleshooting as required.
  6. Prepare effective communication to inform the department and institute about improvement initiatives and success.
  7. Interact frequently with senior leaders, staff, and other clinical staff to effectively implement process improvement initiatives.
  8. Collect, organize, and summarize materials for presentations.
  9. Present project data, analyses, and updates to key stakeholder groups independently, as requested.
  10. Support project management and process improvement training for staff as needed.
  11. Perform all other related duties as required.


Knowledge Skills and Required Abilities

  • Familiarity with Lean, Six Sigma, PDSA, Rapid Cycle Process Improvement, or other management methods
  • Training and experience in quality and process improvement principles and methodologies
  • Change management skills
  • Excellent organizational skills with a strong focus upon managing details
  • Exceptional written and oral communication abilities
  • Strong analytical and critical thinking skills
  • Ability to focus on multiple projects and re-establish priorities as necessary
  • Ability to work effectively with clinical and operational staff
  • Initiative and ability to be self-directed, while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness
  • Ability to effectively respond to time sensitive issues and meet deadlines Ability to anticipate, quickly address and make correct decisions in a fast-paced, dynamic environment
  • Desire and ability to train and mentor team members
  • Advanced Visio, Excel and PowerPoint skills, and in software to support project management


Supevisory ResponsibilitiesNone


Patient Contact - None



  • Bachelor's degree required; master's degree in a directly related field required.
  • Minimum 5 years of professional experience, with minimum of 3 years of experience in a health care setting.
  • Demonstrated quality and process improvement experience.
  • Demonstrated project management oversight skills and experience.
  • Experience in managing and implementing change, particularly in projects related to quality improvement, process improvement, or pay for performance.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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