• Clinical Scheduling Specialist I

    Location US-MA-Boston
    Job Posted Date 2 weeks ago(10/2/2019 4:54 PM)
    Job ID
    Administration Support/Customer Service
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    A Clinical Scheduling Specialist is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. They provide superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Schedulers are able to assist in all scheduling-related tasks and play a critical role in facilitating all aspects of patient care.




    • Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
    • Obtains detailed clinical information by telephone or electronically.
    • May provide basic information regarding the need for insurance referral(s).
    • Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
    • Performs independent patient and outside provider call triaging
    • Serves as a liaison between patient/family/provider.
    • Resolves issues directly or ensures appropriate management of call by others.
    • Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
    • May be required to perform other duties as required by the clinical practice support team.
    • May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. 
    • Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
    • Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
    • Prepares open and close provider schedules and handles daily schedule changes.
    • Performs past-pending reconciliations.
    • Enters data into patient care related databases.



    • A Bachelor’s Degree in health administration or related field is strongly preferredand/or a minimum of 1 year of related health care and/or customer service experience.


    • Ability to function as an integral member of a team
    • Excellent communication, organizational, time management, and customer service skills
    • Strong attention to detail
    • Ability to multi-task and problem solve on the spot
    • Excellent phone etiquette
    • Demonstrated ability to carry out complex scheduling as required
    • Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
    • PC proficiency
    • Knowledge of medical terminology preferred


    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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