• Risk Manager

    Location US-MA-Boston
    Job Posted Date 1 month ago(9/16/2019 8:00 AM)
    Job ID
    Quality/Risk Mgm/Patient Sfty
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

    The Risk Manager is a member of the DFCI Quality and Patient Safety (QPS) Department reporting to the Senior Director Patient Safety. The Risk Manager is responsible for coordinating all aspects of the DFCI risk management program, including the identification, evaluation and treatment of risk at the Dana-Farber Cancer Institute (DFCI), including outpatient clinics at DFCI-Longwood and satellites, the DFCI inpatient hospital, and Dana-Farber Community Cancer Care (DFCCC). The Risk Manager provides leadership in risk management, by promoting the highest level of quality care to the patients, ensuring regulatory compliance, and mitigating malpractice risk through loss prevention. The Risk Manager plays an integral role in regulatory and accreditation readiness by assisting with the implementation of the Patient Care Assessment Plan and the Quality Assurance and Performance Improvement Plan consistent with Board of Trustee approved goals and regulatory and standard setting agencies. The Risk Manager performs as an internal compliance consultant by maintaining current knowledge of hospital regulations including DPH, BRM, The Joint Commission, CMS, and FDA. The Risk Manager will develop external and internal relationships to ensure compliance with applicable regulations.


    • Reviews, evaluates, and reports on safety events, incidents, and claims for ambulatory and inpatient care, including detailed trending to identify high risk areas for management attention.
    • Patient Care Assessment Coordinator (PCAC) – Responsible for implementing, by delegation, oversight, facilitating, coordinating, or otherwise, the DFCI Patient Care Assessment Program and with ensuring compliance with the Board of Registration in Medicine requirements. (243 CMR 3.00).
      • Serves as the hospital liaison to the Board of Registration in Medicine (BRM);
      • Functions as the formal administrative liaison to the Quality Improvement/Risk Management committee in ensuring adherence to the requirements of the Patient Care Assessment Plan.
      • Collaborates with the Medical Director of Patient Safety and Risk Management in the review of cases involving patient harm or significant deviation of standard procedures which could cause patient harm
      • Prepares and submits required semi-annual and annual reports; files serious quality reviews (SQRs), responds to inquiries from BRM; interprets regulations, educates staff regarding current or new BRM regulations; interprets with medical staff, and the Office of General Counsel appropriate cases to be filed as an SQR.
    • Facilitates the root cause analysis process in the event of a sentinel or near miss event. Coordinates review of medical information, interviews staff, debriefs all individuals as indicated, and ensures appropriate and timely follow up for identified action items.
    • Provides timely information to CRICO when an untoward event occurs, whether by accident or not, that causes serious harm to a patient.
    • Responsible for the administration of programs including the DFCI Occurrence Screening and Report Program.
    • Participates on various committees as requested including the Pharmacy and Therapeutics Committee, the Multidisciplinary Peer Review Committee, the Quality Improvement and Risk Management Committee, the Critical Incident Review Committee and the Inpatient and Ambulatory Event Committees.
    • With colleagues in the QPS Department, and other DFCI departments, assess compliance with standards via audits, case reviews and chart reviews; educate, as appropriate, regarding regulatory changes; act as a resource to Institute leadership to provide overviews of status of clinical regulatory compliance; investigate clinical compliance issues or suspected deficiencies.
    • Provides support to clinical departments, administration and committees regarding Risk Management issues including evaluation of clinical incidents for severity and potential reporting to regulatory agencies.
    • Coordinates risk and safety management orientation and continuing education programs for providers, management, and staff to enhance awareness of their role in patient safety, risk reduction, and safety event reporting.
    • Participates in ongoing regulatory readiness activities and functions as a member of the onsite survey management team during regulatory and licensure surveys by the Department of Public Health, Centers for Medicare and Medicaid Services and The Joint Commission.
    • Collaborates with QPS leadership, the Medical Director of Patient Safety and Risk Management, and the Senior Director of Patient Safety to support the Quality and Patient Safety Program by being a resource for areas such as error detection and prevention, and facilitating Failure Mode and Effects Analysis projects.
    • Participates in the process of disclosure and apology of medical errors when called upon.
    • Collaborates with the Office of General Counsel attorneys on legal matters when requested.





    Master’s degree in health or legal-related field.

    Previous clinical practice experience required.

    3+ years Risk Management Experience Preferred.

    Additional experience in safety, quality, or compliance will be considered.



    • Excellent communication and collaboration skills to work across the Institute
    • Interpersonal skills and maturity to work with multiple levels of hospital staff and administration.
    • Knowledge of hospital administrative and medication policies.
    • Knowledge of The Joint Commission standards, OSHA, CDC, DPH, BRM and CLIA regulations.
    • Clinical judgment to evaluate findings in medical record review.
    • Ability to work with confidential patient information.
    • Ability to identify resources to obtain needed information.
    • Public speaking skills to make presentations of information at committee meetings and in-service education updates.
    • Writing skills to complete committee meeting minutes, summary and analysis reports, and inter-departmental memos.
    • Organizational skills to facilitate small task forces for problem investigation and solving.

    Knowledge of PC computer programs - Word processing (e.g. Microsoft Word) and spreadsheet programs for creating tables and charts (e.g. Excel).

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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