This position is responsible for efficient operations in the patient care environment and all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of massage therapists, acupuncturists, nurse practitioners, dieticians and various program instructors, the individual in this position will play a critical role in facilitating all aspects of patient care.
Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients, turning over treatment rooms and monitoring the environment of care. Responsibilities also include scheduling, confirming appointments, patient interaction (telephone and in-person), administrative practice support, and special projects. Essential duties include administrative support and coordination for provider; scheduling appointments; following guidelines that support safe clinical practice, patient comfort, continuity of care for complex visits; a high standard of timely communication and rescheduling as necessary; and coordination of clinical visit related reports, documentation, requisitions, and other materials. Managing direct communications with patients and family members is critical to this role; he/she provides the first greeting and welcome for patients arriving for appointments and represents the customer service orientation of our practice.
PRIMARY DUTIES AND RESPONSIBILITIES:
Establishes rapport with patient and families from a variety of cultural, ethnic and religious backgrounds.
Delivers direct patient care.
Administrative Support of Practice:
Performs activities related to efficient clinic operations and patient flow.
Bachelor’s degree required. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology and CPR/BLS Certification preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.