• Program Coordinator I-Cancer Prevention and Genetics-Satellite Operations

    Location US-MA-Boston
    Job Posted Date 6 days ago(10/8/2019 12:43 PM)
    Job ID
    2019-16702
    Category
    Administration Support/Customer Service
    Type
    full time
    Grade
    19
  • Overview

    The Division of Cancer Genetics and Prevention is a team of medical oncologists, gastroenterologists, geneticists, genetic counselors, and nurses who provide cancer risk assessment and comprehensive recommendations for managing cancer risk. We provide thoughtful partnerships with primary and specialized health care providers in order to offer exemplary cancer risk assessment, genetic counseling and testing, dedicated monthly patient reviews, and continuing educational resources in the complex and dynamic field of cancer genetics. Our unique partnering of a physician and genetic counselor provides expertise in the assessment and management of inherited cancer syndromes including hereditary breast and ovarian cancer, Lynch and other gastrointestinal syndromes, and all other cancer syndromes across the spectrum of inherited cancer risk. In addition, the team is prepared to assist with the introduction of newer genetic testing methods and the germline aspects of personalized cancer medicine.

     

    The Program Coordinator provides administrative support and coordination for aspects of patient care for both new and/or established patients in the satellite clinics for the Division of Cancer Genetics and Prevention. The Program Coordinator is many times the first point of contact a satellite patient has of the team. This role highlights features of customer service and administrative responsibilities.

    Responsibilities

    • Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
    • Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
    • Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
    • Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
    • Recognizes urgencies and appropriately responds using standard operating procedures and critical thinking skills.
    • Provides program specific information to callers and refer calls as necessary.
    • Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
    • Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
    • Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.

    Qualifications

    • Bachelor's Degree
    • 1+ years of administrative and/or customer service experience preferred
    • Excellent communication, organizational, and customer service skills
    • Strong attention to detail
    • Must possess the ability to multi-task and problem solve on the spot
    • Excellent phone etiquette
    • PC proficiency required
    • Knowledge of medical terminology is a plus

     

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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