Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
In addition, the P/FR Specialist will help to ensure ongoing monitoring of DFCI’s compliance with federal laws prohibiting discrimination against patients, including applicable rules under the Patient Protection and Affordable Care Act (“ACA”) and Americans with Disabilities Act (“ADA”). In addition, the P/FR Specialist will be available to staff to assist with challenging patients / families or to provide guidance in the utilization of other Institute resources (e.g., the Division of Social Work, Psychosocial Oncology, or Patient & Family Programs & Services).
The P/FR Specialist will be available during regular business hours.
Patient / Family / Staff communications
Patient/Family Relations Program
Maintains Department and Institute service standards.
All other duties as assigned.
Bachelor’s degree required. 3-5 years healthcare experience demonstrating excellent customer service, writing and problem-solving skills. Ability to communicate with all levels of staff and appropriately manage challenging situations in real-time. Ability to demonstrate flexibility, participate in and provide customer service training and guidance to staff and clinicians
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.