• Business Relationship Lead, Research Informatics Operations (RIO)

    Location US-MA-Boston
    Job Posted Date 4 months ago(6/26/2019 4:41 PM)
    Job ID
    IT/Health IT/Informatics
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals

    The Research Informatics for Operations (RIO) group is seeking a Business Relationship Lead to support the research informatics needs of the Dana-Farber Cancer Institute (DFCI). The incumbent will focus primarily on supporting the basic research community but will also support the clinical research and research administration domains as needed. This position will report directly to the Senior Director of RIO.

    RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer. RIO is also a significant component of the Clinical Research Support Unit for the Dana-Farber / Harvard Cancer Center (DF/HCC) consortium. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.


    The RIO Business Relationship Lead will manage the development of solutions to address the needs of the basic research faculty and Institute-wide programs. The Business Relationship Lead will oversee the application of the various vendor systems and research technology platforms and services; build and maintain collaborative relationships with research faculty; and lead strategic initiatives to enhance the functionality and accessibility of DFCI's computational resources and information technology platforms.  The role requires a deep understanding of advanced technical / software solutions, and the applications of such solutions in the biomedical research domain. The role also requires a high level of communication, interpersonal and team-building skills as the incumbent will be expected to work fully autonomously

    • Serves as the business partnership lead for basic research faculty and cross-functional research programs, including needs assessment, prioritization and solutions management; assist with the high-level, strategic business requirements gathering and analysis for identifying key business processes involved for each of the domain areas (Basic Research, Animal Research and Research Administration)
    • Manages a complex annual portfolio of high-impact projects primarily for the basic research domain; develops strategic relationships with partners and/or potential customers. Creatively recommend solutions on the fly based on the vast portfolio of product and services provided by RIO
    • Develop and maintain expertise around the informatics brand; products, capabilities and services to add value to our researchers and their initiatives.
    • Promotes product awareness to address all client needs and ensures maximum usage of existing solutions (LabVantage LIMS for sample management, caTissue, electronic notebook solutions, iMedRIS IACUC solution, Heath Catalyst, RedCap, etc.); designs and determines terms of business and service level agreements with clients.
    • Evaluates appropriate information to forecast the return on future business transactions.
    • Assist with the initial high-level design and implementation of system and workflow solutions for the lab information management, lab functions, animal facilities management, clinical trials management, biospecimen sample management, clinical trial and research protocol review and monitoring, and other processes supported by RIO systems.
    • Creates business strategies to facilitate the adoption of enterprise solutions.
    • Provide written reports and updates on strategy, plans, actions, and results for the full pipeline of RIO opportunities.
    • Collaborate with other RIO and Informatics departmental teams to ensure alignment of work streams in accordance with Institute goals.
    • Collaborates with the RIO Technical Director of Product Strategy and the RIO Director of Customer Experience Services to strategize and prioritize product and/or functionality delivery.
    • Facilitate and lead multidisciplinary informatics teams in a complex, matrixed environment to solve problems, bringing resources together across groups (e.g. software engineering, scientific computing, mathematics, analytics, data management and visualization, project management) as needed.
    • Ensure the excellence of all research technology platforms, services, and staff.
    • Assemble appropriate governance bodies to support prioritization or work, strategic directions, and tactical decisions.
    • Establish and communicate best-practices and operating policies to support a broad range of research activities.
    • Interact with senior executives, management, and all levels of faculty and staff on current and future initiatives to ensure high-quality, high-impact decisions on technical solutions and innovative projects.
    • Will be expected to support & serve as a backup for the Clinical Research Business Partnership Lead as needed
    • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors


    • Bachelor’s degree required, Master’s degree preferred. Concentration in Business, Biochemistry, Bioinformatics, Biology, Basic Sciences, Chemistry, Computer Science, Mathematics, Information Technology, Informatics or another relevant scientific field
    • 3+ years of direct analytical work experience in a client facing role in an academic, healthcare or industry setting required
    • 3+ years information systems experience is required. Experience may be within an academic or industry setting.  Oncology-specific experience preferred but not required.
    • Experience in leading cross-functional teams of 8 or more indirect resources, including directing the work of user and business representatives within workgroups.


    • Ability to work autonomously to provide “on the spot” solutions to issues and needs.
    • Ability to work and maintain focus within a complex, fast-paced work environment with shifting and competing priorities.
    • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
    • Ability to learn new tools and utilities rapidly.
    • Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.
    • Proven leadership, strategic, and execution abilities.
    • Exceptional interpersonal and collaboration skills, demonstrated ability to be effective within a complex organizational structure.
    • Knowledge of and experience with change and transition management.
    • Knowledge of IT systems and software with the ability to manage across the full spectrum of information technology operations in the context of a biomedical research organization.
    • Experience with implementation of IT integration and workflow design in a research-focused environment.
    • Ability to manage multiple projects using a combination of matrixed and dedicated resources.
    • Ability to articulate ideas to technical, scientific, and administrative audiences.
    • Exceptionally self-motivated and directed.
    • Keen attention to detail.
    • Superior analytical, evaluative, and problem-solving abilities.
    • Exceptional service orientation.
    • Ability to motivate and inspire others in a team-oriented, collaborative environment.
    • Ability to work autonomously in complex environments.
    • Ability to effectively manage client and partner expectations.
    • An engaging and open interpersonal style complemented by the analytical pragmatism necessary to quickly dissect highly complex issues in a highly complex environment.
    • Ability to establish immediate credibility among peers -- a professional who is respected for intelligence and technical expertise.
    • Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
    • Willingness to invest in understanding diverse stakeholder cultures, motivations and practices to enable consensus-based solutions.
    • Strong sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.


    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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