• Patient Finance Customer Service Representative

    Location US-MA-Brookline
    Job Posted Date 5 months ago(5/29/2019 8:41 AM)
    Job ID
    Finance/Accounting/Patient Billing
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

    The primary function of the Patient Accounting Customer Service Representative is to handle incoming patient-related calls as well as respond to written correspondence. They will conduct appropriate research activity and respond in a timely and effective manor. Additionally, must coordinate financial review of all self-pay balance accounts, including appropriate verification/application of insurance benefits for all hospital services prior to further collection activity. Make necessary corrections to patient accounts including contractual adjustment, transfer of payment and/or streamlining of appropriate rebilling activity. Will also adjust FSC/plan as needed to prevent further inappropriate patient billing activity and will be familiar with federal and state requirements for collection and/or write-off of patient accounts.


    • Coordinates all account activity when balance becomes patient responsibility, including communications with patient and, if applicable, guarantors and collection agencies.
    • Reviews patient accounts to ensure third party follow-up has been completed in advance of collection activity.
    • Coordinates patient collection process for patients with self pay and outstanding balances.
    • Collaborates with Access Management to provide patients adequate financial assistance.
    • Resolves and/or directs requests from external sources (i.e. attorney offices).
    • Conducts proper collection and/or write-off of patient account balances according to DFCI policy.
    • Posts insurance denials and patient payments within the Patient Accounting system.


    • Bachelor's Degree or equivalent experience required. 3+ years of experience in a similar setting preferred.
    • Knowledge of third party billing requirements, practices, and procedures preferred.
    • Must have strong communication and organizational skills.
    • Should have the ability to handle stressful contact with patients and be able to operate computer software packages.
    • Must exercise strong confidentiality with patient information.

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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