Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
The primary function of the Patient Accounting Customer Service Representative is to handle incoming patient-related calls as well as respond to written correspondence. They will conduct appropriate research activity and respond in a timely and effective manor. Additionally, must coordinate financial review of all self-pay balance accounts, including appropriate verification/application of insurance benefits for all hospital services prior to further collection activity. Make necessary corrections to patient accounts including contractual adjustment, transfer of payment and/or streamlining of appropriate rebilling activity. Will also adjust FSC/plan as needed to prevent further inappropriate patient billing activity and will be familiar with federal and state requirements for collection and/or write-off of patient accounts.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.