• Informatics Specialist, Research Informatics - Operations

    Location US-MA-Boston
    Job Posted Date 1 week ago(10/7/2019 5:03 PM)
    Job ID
    IT/Health IT/Informatics
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    The Research Informatics for Operations (RIO) group is looking for an Informatics Specialist II to participate in the management of server infrastructure, ongoing technical application support, and systems and interface development for all enterprise products and systems supporting the clinical research, basic research and research administration needs of the Dana-Farber Cancer Institute (DFCI). This position will report directly to the Director of Product Strategy Operations, RIO.

    The incumbent will work with-in a technical team that manages software vendor relationships, and manages/participates in the development, implementation, support, and integration of basic research, clinical research and research administration systems. Working with Product Managers, Project Leaders, and the Customer Experience Services team, the Product Strategy Operations team is responsible for managing server infrastructure, ongoing technical application support, and developing systems design and development of enterprise solutions to address the needs of all research faculty and operations staff at DFCI and the DF/HCC.




    RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.  RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.


    • Reports directly to the Director of Product Strategy Operations, RIO. The incumbent will participate in DFCI clinical research strategy, visioning, and development activities, as appropriate.
    • Participates in the development, implementation, support, and integration of basic research, clinical research and research administration systems
    • Works as Product Manager to ensure continued oversight of development and infrastructure activities necessary for the implementation of the RIO systems.
    • Works with the Customer Experience Services (CES) managers to ensure proper support activities for RIO systems.
    • Works closely with other RIO Product Managers and with Engineering Product Managers to ensure that all hardware of such systems are in proper working order and support the latest versions of operating and server software. Facilitates hardware acquisitions with Partners and DFCI server, database, and web server teams.
    • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
    • Strong knowledge and understanding of clinical research operations, especially clinical trials management and the study lifecycle.


    • Bachelor’s degree in relevant field required
    • 2+ years of demonstrated systems analysis and database design skills, preferably in a clinical research environment
    • Knowledge of, or exposure to, biomedical informatics; knowledge and experience with biospecimen banking and outcomes research desired
    • Experience with, or exposure to, the National Cancer Institute or other comparable organizations and familiarity with relevant national initiatives a major plus.
    • Experience with the design, development, and implementation of sophisticated information systems, especially with large-scale relational systems  
    • Experience with large-scale, metrics reporting utilizing business intelligence tools
    • Excellent verbal and written communication skills with all levels of organization, most notably with high senior level executives and senior scientists and investigators.
    • Exhibits strong professional and proficient persona and brings a passion to improving informatics solutions to the clinical trials research world.
    • Demonstrated expertise in achieving consensus in highly charged arenas.
    • Excellent record of successfully solving complex problems across diverse departments and domains.
    • Demonstrated commitment to delivery of high quality customer service.
    • Proven ability to manage and motivate in a highly complex and changing environment.


    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.



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