• Manager of Technical Support & Development, Research Informatics

    Location US-MA-Boston
    Job Posted Date 1 week ago(10/7/2019 5:04 PM)
    Job ID
    IT/Health IT/Informatics
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    The Research Informatics for Operations (RIO) group is looking for a Manager of Development and Technical Support to manage a technical team that participates in the development, implementation, support, and integration of clinical research/research administration systems. The Manager will work with product managers, project leaders and the Customer Experience team to manage server infrastructure, ongoing technical application support and development of enterprise systems design and solutions to support the needs of all research faculty and operations staff at DFCI.



    RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.  RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.



    • Reports directly to the Director of Product Strategy Operations, RIO. The incumbent will participate in DFCI clinical research strategy, visioning, and development activities
    • Work alongside Product Managers to ensure continued oversight of development and infrastructure activities necessary for the implementation of the RIO systems.
    • Partner with the Customer Experience Services (CES) managers to ensure proper support activities for all RIO systems.
    • Responsible for supervision of DFCI and DF/HCC clinical trials reporting metrics for NCI and other grant reporting.
    • Responsible for ensuring integration capabilities for all RIO systems
    • Oversee the development of new, and maintenance of existing, interfaces between downstream clinical and research systems. Ensure connectivity with other DF/HCC member institution EMR and research systems.
    • Works closely with RIO Product Managers and with Engineering Product Managers to ensure that all hardware of such systems are in proper working order and support the latest versions of operating and server software. Facilitates hardware acquisitions with Partners and DFCI server, database, and web server teams.
    • Provides supervision and leadership for staff, including the building and maintaining of a stable work environment.
    • Works with direct reports, DFCI and IS department management and the respective institutional Human Resources staff to ensure that all staff are being appropriately informed, supported, trained, guided and evaluated.
    • Provides clear channels of communication, delegation and accountability within the team for effective direction and problem-solving.
    • Establishes and creates a positive team environment through leadership and mentoring. Works with staff members to develop an individualized professional development path with clear goals and objectives.
    • Evaluates overall employee performance, behavior and well-being, completing annual performance reviews of direct reports in a timely and thorough manner and ensuring the same for all staff under his/her leadership. This work includes following the DFCI performance review process and timeline for DFCI staff as well as following the established processes for the Partners Healthcare process.
    • Continually reassesses the allocation of staffing resources to meet the changing needs of both the staff and organization. Performs all other functions which constitute proper supervision of staff under his/her direction.
    • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.


    • Manage 4 – 8 direct reports. Also responsible for the oversight of 5 FTEs comprising an off-shore development team.


    • Bachelor’s degree required. Master’s degree in Business Administration, Information Services, Computer Science or related field preferred
    • 5+ years experience in the information systems field
    • 2+ years experience with implementing complex large-scale, enterprise system implementations
    • 3+ years experience in a leadership role providing enterprise system solutions to clinical research community
    • 3+ years experience managing and coaching technical staff, including off-shore contract teams.
    • Broad technical background with hands-on experience and proficiency with widely utilized software development technologies, including Java, C#, etc.


    • Strong knowledge and understanding of clinical research operations, especially clinical trials management and the study lifecycle.
    • Knowledge and experience with biospecimen banking and outcomes research.
    • Experience with, or exposure to, the National Cancer Institute or other comparable organizations and familiarity with relevant national initiatives a major plus.
    • Knowledge of, or exposure to, biomedical informatics desirable.
    • Proven ability to manage multiple levels of staff and projects in both a direct and matrix reporting environment.
    • Experience with the design, development, and implementation of sophisticated information systems, especially with large-scale relational systems  
    • Experience with large-scale, metrics reporting utilizing business intelligence tools
    • Excellent verbal and written communication skills with all levels of organization, most notably with high senior level executives and senior scientists and investigators.
    • Exhibits strong professional and proficient persona and brings a passion to improving informatics solutions to the clinical trials research world.
    • Demonstrated expertise in achieving consensus in highly charged arenas.
    • Excellent record of successfully solving complex problems across diverse departments and domains.
    • Demonstrated commitment to delivery of high quality customer service.
    • Proven ability to manage and motivate in a highly complex and changing environment. 

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.




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