• Research Informatics Business Analyst

    Location US-MA-Boston
    Job Posted Date 2 weeks ago(10/1/2019 3:58 PM)
    Job ID
    IT/Health IT/Informatics
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    The Research Informatics for Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) clinical research community. The Business Analyst will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the clinical trials program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.


    RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.  RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.



    The Business Analyst will work on medium and large sized projects, including design & implementation of new software systems to support clinical research, support of high-profile users, and collaboration in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality. They will serve as a mentor and resource for junior staff.

    • Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources.
    • Assist with business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
    • Assist with the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO.
    • Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers is essential.
    • Function as the analyst subject matter expert for assigned applications supported by RIO
    • Successfully build and maintain vendor relationships.
    • Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders.
    • Manage small to medium sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.
      • Follow project management lifecycle in accordance with DFCI, DF/HCC, Partners and group specific standards
      • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
      • Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base.
      • Document daily activities, progress and workload metrics
    • Develop training materials such as content for eLearning and other end-user documentation for assigned applications
    • Continually innovate based on industry trends and facilitate networking with outside institutions.
    • Perform other related duties as assigned and/or needed.
    • Participate in 24/7 on-call rotation for resolution of patient care critical issues.


    • Bachelor’s Degree in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences or other relevant healthcare or life sciences field preferred.
    • 2+ years of direct analytical work experience in a customer facing role in an academic and/or healthcare environment
    • Clinical research experience/clinical trials management a plus
    • Understand basic requirements involved in human subjects research a plus
    • Experience in leading, educating and collaborating with cross-functional teams of 5 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups.
    • Strong project management skills; formal business analyst training and/or project management training a plus
    • Experience with successful implementation of enterprise applications
    • Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint



    • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
    • Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment.
    • Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
    • Able to self-manage and assume ownership for support tasks and project work.
    • Demonstrated ability to work independently and within a team.
    • Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
    • Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
    • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
    • Ability to learn new tools and utilities rapidly
    • Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.
    • Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.


    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.



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