• Sr Performance Improvement Manager - Clinical/Ambulatory

    Location US-MA-Brookline
    Job Posted Date 3 months ago(7/23/2019 12:01 PM)
    Job ID
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

     The Performance Improvement Manager/Sr. Manager will guide and implement efforts to ensure that performance improvement (PI) programs are developed and managed using a data-driven focus which sets priorities for improvements aligned to ongoing strategic imperatives.

    The Manager/Senior Manager will report to the Director of Market Intelligence and Performance Improvement and will work closely with Institute leadership and staff working on performance improvement initiatives.


    • Participates and/or leads teams, work groups, projects, and activities designed to improve operational performance and processes.
    • Facilitates work groups and meetings with senior stakeholders to design and develop process improvements
    • Researches opportunities for performance improvement, establishes plans, and coordinates teams in achieving performance improvement for the assigned area of responsibility.
    • Develop framework and methodology for proposing, approving, and reviewing projects and programs.
    • Establish a consistent methodology and approach for defining project requirements, including scope, schedule, resources, budget, and deliverables
    • Manages multiple projects and can work at various levels of the organization.
    • Can manage large scale projects through the entire project life cycle;has breadth of knowledge to acquire data, develop insights, draw action plans and coach departments to their targets.
    • Establishes metrics for managing, tracking and sustaining project performance to desired goals; interface with project leads or project managers to review and monitor work plans and assess implications of any challenges or obstacles to ensure successful execution
    • Develops business case justifications, cost/benefit/risk analyses for all projects and programs; evaluate, track and monitor each project according to a defined return on investment (ROI)




    • Clinical or healthcare background preferred
    • 5-8 years' experience in project and program management, designing and carrying out performance improvement plans
    • Experience within and understanding for the evolving healthcare market preferred
    • Health care/managed care and consulting experience strongly preferred
    • Experience with healthcare data analytics that are foundational to performance improvement


    • Bachelor's Degree required
    • MHA/MBA preferred
    • LEAN and/or Six Sigma Training strongly preferred
    • Ability to work in both clinic and hospital environment
    • Highly accurate, organized, detail-oriented, self-motivated, multi task oriented, and exhibit excellent judgment and problem-solving skills with an ability to maintain confidentiality
    • Demonstrated expertise in management, systems, operational, and financial analysis
    • Ability to analyze and interpret data / reports to present an in-depth understanding of portfolio performance
    • In-depth knowledge and understanding of program management tools, techniques and best practices
    • Excellent verbal and written communication skills; ability to develop effective presentations and written reports
    • Ability to facilitate and collaborate with senior clinical, operational and administrative leaders
    • Ability to build consensus; politically astute in resolving conflict and leading change
    • Excellent organization and time management skills
    • Expertise in MS Office (Excel, PowerPoint, etc.) required
    • Proficient with Microsoft Project

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.



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