• Program Manager, Patient Reported Data Program

    Location US-MA-Boston
    Job Posted Date 1 week ago(12/5/2018 1:39 PM)
    Job ID
    2019-13271
    Category
    Operations
    Type
    full time
    Grade
    21
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

     

    Dana-Farber Cancer Institute (DFCI) launched the Patient Reported Data (PRD) Program in 2016 to govern appropriate content, implementation and analysis of PRD. PRD is defined as “any report of the status of a patient’s health condition that comes directly from the patient, without interpretation of the patient’s response by a clinician or anyone else.” There is growing evidence supporting the use of PRD to improve processes of care and health services outcomes. Leveraging established survival benefits of direct patient report, we have begun to implement electronic collection of PRD at clinic visits across DFCI, increasing collection rates from <10% (patient portal) to nearly 70% for new patients and 98% for established patients (via mobile tablets), bypassing barriers of low patient portal enrollment (<40%) or lack of computer access (20%).

     

    Over the next 3 years, the department of Informatics & Analytics, under the guidance of the PRD Advisory committee and in collaboration with Clinical Informatics, Clinical Operations, and Quality/Patient Safety, will further develop and expand the PRD program. This will include expanding the use of PRD across all institute floors and practice sites, developing PRD tools that are customized to each patient’s specific cancer/treatment, and demonstrating the impact/value of PRD for cancer care delivery and research. The roadmap includes refinement of current PRD projects, oversight of new PRD projects, and coordination of tablet/mobile device management. This is a significant initiative within DFCI, requiring coordination across multiple clinical, operations and research departments, as well as Partners HealthCare Information Systems (IS).

     

    The initial focus of the Program Manager will center on project coordination and program structure. The program manager will be tasked with coordinating the implementation of 3-5 PRD applications, ensuring project deliverables and tasks are successfully completed on time, fostering a cohesive team environment and, as the representative of the PRD implementation, collaborating with all levels of staff including senior leadership. The Program Manager will also be expected to lead the creation of a program structure that adheres to a formal governance process.  S/he will need direct, in-depth experience in developing solutions, leading programs at a multi-faceted healthcare organization, and managing complex client relationships.  This position requires strong project management skills, exceptional customer service skills, and the ability to manage expectations of senior business leaders.

    The position is currently funded for one year; renewal is anticipated depending on conditions at expiration.

    Responsibilities

    Program Coordination

    • Organizes, manages, and directs portfolio of 3-5 PRD implementations over a 3+ year period and supports coordination of multiple inter-related project tasks
    • Fosters an environment of trust, collaboration, and accountability across both project and departmental teams
    • Acts as a single point of contact for all program activities
    • Drives project execution activities from the initiation phase through post-LIVE support
    • Meets regularly with project managers, IS lead(s), and project teams to ensure milestones are met, budgets are adhered to, challenges are appropriately and efficiently addressed, and the successful completion of all tasks
    • Documents senior leadership monthly status report, inclusive of issues, decisions, budgets, and timelines for the entirety of the roadmap
    • Works with project manager(s) to establish and maintain financial reports for senior leadership and department heads
    • Follows DFCI Project Management Office (PMO) project management methodologies

     

    Program Structure

    • Provides overall direction of program activities
    • Manages and coordinates complex tasks of a multi-phased program by guiding the work of cross-functional teams to successfully meet all project and program goals
    • Meets regularly with department heads and senior leadership regarding project schedule, deliverables, project status, and conformance with program goals and budget
    • Leads program governance initiatives as related to new and existing applications, including the creation and structure of committees and change management processes
    • Leads strategic planning with project team(s) on risk analysis, timelines, high level application implementation milestones, and go-live dates
    • Keeps abreast of institutional initiatives (e.g., data analytics) that may need to dovetail with program implementations
    • Develops and maintains relationships with internal and external customers
    • Manages project portfolios and impact lists for all ongoing PRD projects
    • Manages implementation budget per DFCI and Partners fiscal standards
    • Collaborates with key stakeholders in the development and execution of strategic and tactical plans for the application of PRD which scale to support business objectives
    • Uses DFCI values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
    • Other duties as assigned

    Supervisory Responsibility

    • Responsible for assigning work to project managers and individual project team members, providing guidance, leadership and direction, and ensuring timeliness and quality of work. 

    Fiscal Responsibility

    • Assists in the development of annual operating and capital budgets.
    • Manages within allocated budgets for projects.
    • Demonstrates fiscal responsibility by effectively using DFCI resources

    Working Conditions

    • Office environment with travel to patient care areas; limited patient contact.
    • On-call support as assigned (includes evenings, nights, weekends and holidays).
    • Must be able to provide adequate transportation between work locations.
    • As projects and priorities dictate, must be available to work non-standard hours such as evenings, nights, weekends and holidays.

     

    Qualifications

     

    Qualifications

    • B.S./B.A. required; Masters level degree preferred
    • Knowledge of clinical informatics, information systems, workflows and hospital operations required
    • Four plus (4+) years’ experience in large information systems integration, implementation and management required
    • Extensive knowledge in strategic planning and implementation of IS governance structure
    • Strong PC skills required
    • Demonstrable experience in both program and project management involving multiple resources and phases
    • Proven experience in managing project resources in a matrix environment
    • Experience with multi-facility integration preferred
    • Experience with senior and executive level committees preferred

    Skills, Abilities, Competencies

    • Exceptional project management skills.
    • Proven leadership skills and the ability to motivate in a team-oriented, collaborative environment.
    • Excellent interpersonal skills to effectively communicate and build consensus with cross functional teams including staff at all levels of the organization, including both technical and non-technical personnel.
    • Ability to identify and facilitate the resolution of highly complex issues, such as data integration across multiple systems and departments.
    • Excellent written and oral communication skills to present ideas in business- and user- friendly language.
    • Exceptional service orientation with a keen attention to detail.
    • Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment.
    • Ability to foster the integration of cross-functional teams to achieve business goals, leading by inclusive management style, open communications, diplomacy, and solution-based problem solving.
    • Ability to effectively translate business requirements to functional requirements.
    • Excellent presentation skills.
    • Ability to plan and manage a portfolio of projects, staff, other resources and timelines; and to prioritize and delegate accordingly.
    • Exceptional problem solving, analytical and negotiation skills.
    • Ability to effectively conduct meetings and to lead and facilitate working sessions, both formal and informal, including departmental and clinical user meetings.
    • Self-motivated, independent learner.
    • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization.

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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