• Program Manager, Point of Care and Network Lab Operations

    Location US-MA-Boston
    Job Posted Date 2 weeks ago(11/30/2018 5:04 PM)
    Job ID
    2019-13265
    Category
    Medical Technologist/Clinical Lab
    Type
    full time
    Grade
    24
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

    Under the general guidance of the Administrative Director, the Laboratory Operations and Quality Manager is responsible for the overall laboratory system compliance with regulations and quality standards and guidance including but not limited to the federal government and the state Department of Public Health (DPH) compliance requirements associated with the Clinical Laboratory Improvement Act (CLIA) and The Joint Commission (TJC) and College of American Pathologists (when applicable), Clinical Laboratory Standards Institute (CLSI) best practices, Center for Medicare and Medicaid Services (CMS) compliance, Occupational Safety and Health Act (OSHA) standards, and the privacy and confidentiality requirements of the Health Insurance Portability and Accountability Act (HIPAA). Responsibilities include the development, implementation, documentation, and maintenance of the Clinical Laboratory's Quality and Compliance program, which also includes aspects of competency, education, and safety programs. A wide variety of operational, technical, and administrative duties, working with administrators, medical directors, managers, supervisors, and staff to review laboratory operations and provide internal and external customer service for both across the department and within the organization are performed.


    Responsibilities

    Under the general guidance of the Administrative Director, the Manager is responsible for the overall laboratory system services with regulations and quality standards and guidance including but not limited to the federal government and the state Department of Public Health (DPH) compliance requirements associated with the Clinical Laboratory Improvement Act (CLIA) and The Joint Commission (TJC) and College of American Pathologists (when applicable), Clinical Laboratory Standards Institute (CLSI) best practices, Center for Medicare and Medicaid Services (CMS) compliance, Occupational Safety and Health Act (OSHA) standards, and the privacy and confidentiality requirements of the Health Insurance Portability and Accountability Act (HIPAA) with regards to Point of Care Testing (POCT) for DFCI Inpatient and Ambulatory sites as well as DFCI satellite sites and DFCCC sites, providing input and support for quality of services.

     

    Responsibilities include ensuring satisfactory development, implementation, documentation, and maintenance of the Laboratory's overall program for areas of responsibility that include POCT, DFCI satellite sites and DFCCC. This may also include aspects of quality, competency, education, and safety programs for Point of Care as well as acting in a consultative role for satellite and DFCCC sites. A wide variety of operational, technical, and administrative duties, working with administrators, medical directors, managers, supervisors, and staff to review laboratory operations and provide internal and external customer service for both across the department and within the organization are performed.

    PRIMARY DUTIES AND RESPONSIBILITIES:

    1. Working with the administrative director, the Manager will contribute to quality and compliance efforts for aspects of laboratory operations with a variety of regulatory agencies; participates in regulatory inspections and surveys.
    2. Working with the DFCI administrative director and the DFCI quality and operations manager, assists with efficient and effective operational integration with Point of Care Testing Program for DFCI Inpatients as well as DFCI Ambulatory Point of Care Testing sites.
    3. Assists with DFCI satellite site service operations and assessments; participates in the establishment and review of contracts and quality metrics; reviews data in a timely manner, working with Nursing site managers and with site laboratories to address action items.
    4. Working with the appropriate offsite and main campus leaders, which include but not limited to the administrative director, technical supervisors, quality managers, the supervisor of specimen processing, and the laboratory information system team, acts as a resource to address laboratory service concerns for satellite and DFCCC sites to review and provide input to maintain and improve service for satellite patients and providers.
    5. Develops quality systems and continuous improvement initiatives in conjunction with the medical directors, administrative director, and technical supervisors for aspects of laboratory services at DFCI satellites, DFCCC, and the Point of Care Testing program; works with site leaders to develop systems and processes to maintain essential laboratory documentation in accordance with regulatory requirements.
    6. Travels to all satellite sites on a regular basis; works at DFCI Inpatient Hospital location as needed to address Point of Care Testing monitoring.
    7. Performs all other duties and responsibilities as directed.

     

    Qualifications

    • Bachelor's degree in laboratory sciences which can include Medical Technology, Biology, and Chemistry required, ASCP registration preferred.
    • Five or more years progressively responsible experience in clinical laboratory required. Experience with various aspects of clinical laboratory operations and quality system management required.
    • Broad knowledge of clinical laboratory operations; acts as a resource for regulatory compliance with federal, state, and private accrediting agencies; possess the ability to work well as either a leader or a participant with multidisciplinary projects and teams; excellent communication skills; process improvement/project management skills; familiar with Microsoft Office programs including Word, Excel, and Powerpoint; knowledge of laboratory information systems required.




    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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