• Patient Navigator, Mammography Van Program

    Location US-MA-Boston
    Job Posted Date 1 month ago(4/26/2019 3:56 PM)
    Job ID
    Social Work
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    Mammograms can be the first line of defense in detecting breast cancer - but some women don't get one because they can't get to the doctor. Dana-Farber's Mammography Van aims to eliminate barriers by bringing this life-saving tool directly to women in their communities. To learn more about Dana Farber's community outreach efforts, click on the link below 


    The Breast Patient Navigator promotes timely diagnosis and treatment and aims to ensure seamless, coordinated care and services. The breast patient navigator helps patients and their families access the health care delivery system through outreach, follow-up, support, education, communication, and resources. This support begins at the point of a suspicious finding and continues throughout treatment to the resolution of the finding. Working under the joint supervision of the director of Patient and Family Programs and the director of Community Benefits, the patient navigator works with medically underserved populations and communities to improve their cancer care outcomes.


    • Provides navigation support for underserved patients who are screened on Dana-Farber’s Mammography Van - or who are referred by the BWH’s high risk breast clinic - and may need additional diagnostic and/or treatment support services to help prevent a cancer diagnosis
    • Provide navigation support for underserved patients who are diagnosed with breast cancer
    • Navigation support to include: Assessment of patient’s social services needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external)
    • Facilitates scheduling of interpreter services
    • Coaches/prepares patients and family prior to visit with care team
    • Tracks and follows patient interactions via appropriate documentation policies and procedures
    • Engages in program evaluation efforts and submits reports as necessary
    • Identifies system and/or organizational barriers to care and recommends strategies to improve access
    • Collaborates with DFCI diversity initiatives leadership staff
    • Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes
    • Demonstrates sound knowledge and skills in researching best practice models/evidence-based patient navigation program design frameworks
    • Pays utmost attention to patient confidentiality; in order to facilitate care, patient navigator will have access to patient information including diagnosis, treatment plan, and personal information such as address (to identify local community support services), and insurance coverage (to facilitate referrals and identify untapped services)


    • Bachelors degree in health or human services preferred
    • Fluency in Spanish and English required
    • Certification in patient navigation and /or background as a Community Health Worker preferred
    • Experience working with patients and clinicians preferred
    • Three or more years of health related or outreach experience preferred
    • Experience conducting outreach in developing strategies to overcome barriers to care preferred
    • Knowledge of the communities served, the local health system and community resources preferred
    • Excellent communication and organization skills
    • Attention to detail
    • Ability to work independently, as well as in groups
    • Ability to work in multiple settings, e.g. clinics, screening van, or community sites
    • Experience working with diverse populations
    • Computer skills

    Working Conditions

    • Ability to use computers, sometimes for extensive periods of time, is required.

    Supervisory Responsibilities

    • May supervise interns and volunteers as needed.

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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