• Senior Clinical Operations & Business Analyst

    Location US-MA-Boston
    Job Posted Date 3 months ago(8/29/2018 10:32 AM)
    Job ID
    IT/Health IT/Informatics
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    The Clinical Operations and Business Analytics (COBA) team at DFCI conducts analyses used to provide actionable information to the physician network and to senior leadership across the institute. The team has access to an extraordinary range of healthcare data including medical and pharmacy claims, enrollment, EMR (Epic), scheduling, billing, referral and laboratory results. Using this data, the team supports reporting and analyses in areas such as operations, quality measurement, trend management, utilization, patient management and outcomes.

    The COBA Analyst must develop an in-depth understanding of our data and data structures as well as the ability to translate specifications into programming logic, and create visualizations and reports. The analyst will be expected to take the lead on new projects, function independently within a fast-paced environment, work on several different projects/tasks concurrently and serve as a data advisor to COBA team and project teams as new projects or ad hoc reports are collaboratively being developed. Assignments will include complex data analysis projects that can be multi-disciplinary or interdepartmental.
    The analyst will also collaborate with the Data Management team to address data requirements for analytic reporting.  The analyst will work with a variety of tools (ex: SAS, SQL, Excel, Oracle, Tableau etc) to access data, write queries, develop programming logic, run reports, manipulate, and analyze large datasets to meet the needs of institute. The Mission, Vision, and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.



    • Provide quantitative and qualitative reporting support to various departments that range from finance to clinical operations within DFCI
    • Utilize business intelligence tools to create reports and dashboards
    • Serve as a technical expert for compiling, cleaning, manipulating, and analyzing data related to assigned projects
    • Write and develop complex, iterative and multi-part reports and dashboards and prepare summaries of important points
    • Immediately bring to the attention of the Director of Clinical Quality Improvement issues, concerns and problems which may hinder achievement of deadlines and or/ accomplishments of responsibilities
    • Perform other similar and related duties as required or directed



    • Superior expertise of business intelligence tools, such as Tableau, Microstrategy, etc.
    • Extensive experience and knowledge of Microsoft Excel and Access is required. Competent with additional Microsoft Office suite software (e.g. , Word, PowerPoint, Outlook, Visio...)
    • Familiarity with databases (e.g. SQL...) using a variety of applications (Excel, MS Access, Stata, SAS…)
    • Programming abilities are required
    • Statistical skills (Stata and/or SAS) strongly desired
    • Comfortable learning new software tools
    • Must be able to remain open-minded about data exploration, vet work independently and ensure accuracy of all reports before delivering end-results
    • Proven ability to document business requirements and ability to design and develop reports
    • Solid oral and written communication skills
    • Must be able to function independently and manage multiple priorities
    • Must be very flexible in coordinating complex activities that are often subject to rapid or extensive changes and be able to prioritize urgent requests
    • Exceptional service orientation
    • Ability to motivate and inspire others in a team-oriented, collaborative environment
    • Ability to effectively manage client and partner expectations
    • Willingness to invest in understanding diverse stakeholder cultures, motivations and practices to enable consensus-based solutions.
    • Strong sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.




    • Bachelor’s degree or equivalent in Computer Science, Information Technology, Mathematics or related field
    • Minimum of one to three years of related work experience in healthcare industry or Master’s in Bioinformatics, Epidemiology or Computer Science
    • Must be able to function independently in a fast-paced environment while managing multiple priorities
    • Must have superior interpersonal and communication skills to effectively work and communicate with all levels of internal and external staff
    • Requires superior computer skills, i.e. MS Excel, Access, PowerPoint, Word and data mining techniques.
    • Extensive experience with a business intelligence tools, such as Tableau
    • Programming abilities and/or statistical software skills are required.

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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