• Central Registration Supervisor

    Location US-MA-Boston
    Job Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    Finance/Accounting/Patient Billing
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

    The primary functions of the Access Management Central Registration Supervisor are to assist the Access Management Manager with the daily operations of Outpatient Registration, 24-hour Admissions department and supervision of employees.  Basic responsibilities include facilitation of daily work assignments; trouble-shooting problem patient accounts; detailed training and education for staff on core Access Management responsibilities, managed care policies, and system functionality; and participation in meetings with internal and external decision makers. The Supervisor should remain in full compliance with all departmental, institutional, and regulatory policies and procedures. 


    • Responsible for daily staffing of Outpatient Admissions Office and the 24-hour Inpatient Admissions Office. Including managing/covering shift hours, and monitoring use of overtime to adhere to the department's annual budget
    • Ensure staff verify patient identification, patient demographics, patient contacts, insurance information, PCP, & the Medicare Secondary Payer questionnaire with all Medicare Beneficiaries.
    • Prevents admissions authorization conflicts by conferring with physicians/clinical team on admissions priorities.
    • Provide QA on staff completion of forms including the General and Financial Consent, the HIPAA Notice of Privacy Policy, the HealthCare Proxy, the Important Message from Medicare, the Patients’ Rights and Responsibilities, and the Plain Language Summary of Financial Assistance Policy.
    • Manage the initial and follow up authorization process for all elective oncology admissions into DFCI and BWH hospital. Work with payer representatives to help resolve any issues.
    • Work with department staff to complete daily workloads across the following core functional areas: pre-registration, floor registration, insurance verification, financial counseling, referral & authorization capture
    • May act as the initial point of contact for problem patient accounts by working with staff to remediate issues and escalate accounts as appropriate for completion.
    • Work directly with the RCIS team, and other IS teams, as needed, on Access Management issues.
    • Work directly with DFCI clinical partners such as BWH, Children’s, Partners and network sites to collaborate on project work and problem solving as appropriate
    • Collaborate with the Department Manager to identify areas for staff productivity and quality improvement and to arrange for appropriate staff refresher training
    • Monitor staff compliance with all Access Management and DFCI policies including but not limited to attendance, punctuality, and diversity. Review insurance changes from Patient Accounting and Contracting for completion, accuracy, and questions; distribute approved updates to staff for daily execution


    1-3 years of prior supervisory experience required. Bachelor's degree preferred.
    Knowledge of managed care policies and medical terminology preferred. 

    Knowledge of hospital scheduling, registration, and billing systems required; Epic system experience preferred. Strong understanding of Microsoft Office product suite.

    Ability to supervise, counsel, train, and develop staff. Excellent customer service and communication skills, both written and verbal. Self starter with strong team player and leadership abilities to motivate staff and increase productivity. Strong analytical and problem solving skills. Outstanding project management and task prioritization abilities; ability to meet pre-determined deadlines. Advanced technical skills, as appropriate.

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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