Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
The primary functions of the Access Management Central Registration Supervisor are to assist the Access Management Manager with the daily operations of Outpatient Registration, 24-hour Admissions department and supervision of employees. Basic responsibilities include facilitation of daily work assignments; trouble-shooting problem patient accounts; detailed training and education for staff on core Access Management responsibilities, managed care policies, and system functionality; and participation in meetings with internal and external decision makers. The Supervisor should remain in full compliance with all departmental, institutional, and regulatory policies and procedures.
1-3 years of prior supervisory experience required. Bachelor's degree preferred.
Knowledge of managed care policies and medical terminology preferred.
Knowledge of hospital scheduling, registration, and billing systems required; Epic system experience preferred. Strong understanding of Microsoft Office product suite.
Ability to supervise, counsel, train, and develop staff. Excellent customer service and communication skills, both written and verbal. Self starter with strong team player and leadership abilities to motivate staff and increase productivity. Strong analytical and problem solving skills. Outstanding project management and task prioritization abilities; ability to meet pre-determined deadlines. Advanced technical skills, as appropriate.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.