• Director Operations Quality

    Location US-MA-Boston
    Job Posted Date 7 months ago(7/24/2018 7:48 PM)
    Job ID
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    Dana-Farber Cancer Institute is searching for a Director of Operations Quality for the Hematopoietic Stem Cell Transplant (HSCT) & Cellular Therapies Program, one of the largest and most respected HSCT and Cellular Therapies programs in the U.S. The Director reports to the VP for the cellular therapies service line across three hospitals, oversees a team of approximately 20 staff members, and is a key member of the clinical leadership team, working closely with medical and nursing directors and providing operations and regulatory consultation and guidance to all staff involved with the care and coordination of patients in the program. The Director serves as the quality officer for the program and provides advisory support to administrative leadership and other institutional executives and officials across the sites of care relative to transplant and cellular therapy operations quality and effectiveness.  The Director oversees efforts to ensure that all institutional staff are educated as needed regarding standards and operational methods necessary to comply with established standards.


    Duties include, but are not limited to:

    • Working collaboratively with faculty and staff to develop and implement strategies to achieve programmatic excellence.
    • Overseeing and managing the patient safety and quality management program, ensuring suitable regulatory compliance methodology and documentation, continuous quality and process improvement, outcomes reporting, and global education across the organizations.
    • Playing a lead role in the development of uniform training standards, procedures and documentation of competencies for all staff engaged in the coordination and care of transplant and cell therapy patients and donors.
    • Acting as consultant to provide guidance to other programmatic leads across sites of care.
    • Manage a team of approximately 20 staff members, including quality assurance and improvement managers and specialists, outcomes reporting and program administrators, and an audit team.



    • A bachelor’s degree is required, and a minimum of 8 years of experience in a role of management responsibility in a clinical operations setting that includes some experience working with quality management and regulatory affairs. A relevant higher degree is highly preferred and may offset up to two years of required experience.
    • Previous experience is preferred in an oncology clinical setting, blood bank/hematology system, stem cell transplant or cell therapies program or other relevant setting.
    • Successful supervisory experience is required.
    • Must be knowledgeable of general clinical regulatory principles; solid knowledge of FACT, FDA, AABB, and JC regulations is strongly preferred

    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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