• Practice Manager

    Location US-MA-Boston
    Job Posted Date 1 month ago(1 month ago)
    Job ID
    2018-11784
    Category
    Operations
    Type
    full time
    Grade
    23
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    In collaboration with the Physician/Clinical Director/Nurse leaders of the Clinical Floor, the Practice Manager is responsible for overall daily operations of the clinical floor that support the delivery of care to oncology patients and families. This includes managing patient flow and scheduling, assuring reconciliation of appointments, facilitating billing processes, and for clinical administrative support staff orientation and performance. The Practice Manager actively participates in the Quality Assessment and Improvement Program. Collaborates with department leaders to assure compliance with DFCI policies, procedures, regulatory agency requirements and ensures safe, efficient and effective delivery of quality care. The Practice Manager will have a constant presence on the clinic floor. The Mission, Vision and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.

    Responsibilities

    Operations/Administration - Floor

      • Directs the development and deployment of strategies and tactics to achieve goals for clinical operations, in collaboration with the department and/or floor leadership.
      • Directs development of benchmarks; establishes and maintains reporting systems and formats for tracking purposes (i.e. overtime reports, staffing ratios).
      • Works on strategic planning and operations improvement initiatives, in collaboration with the Yawkey Practice Leader.
      • Assures compliance with DFCI policies, procedures, regulatory agency requirements and ensures safe, efficient and effective delivery of quality care, in collaboration with department leaders.
      • Ensures appropriate training for clinic staff, in compliance with DFCI and regulatory standards.
      • Oversees back-end management of the RTLS system (e.g. badge management), where applicable.
      • Maximizes floor visibility and availability for resolution of daily operational issues.
      • Forecasts, develops, monitors, and evaluates annual budgets for the clinical floor. 
      • Provides ongoing variance analysis of activities and develops improvement plans, as necessary.

    Operations/Administration - Scheduling

      • Executes on boarding and staffing process for schedulers and other clinic staff.
      • Oversees clinical floor scheduling, including the scheduling staff and staff performance evaluations.
      • Manages clinic operations staff schedules, anticipates unit needs and mobilizes the appropriate resources, as needed, in collaboration with the Clinical Nurse Coordinator.
      • Ensures day-to-day patient scheduling is done accurately and optimizes provider's clinic and infusion schedules in collaboration with the Clinical Nurse Coordinator.
      • Monitors scheduling reports, identifies gaps and resolves issues with patient scheduling; recommends improvement to scheduling templates, as necessary, to the Yawkey Practice Leader, and Director of Scheduling Analytics.
      • Addresses issues escalated by Lead Schedulers.
      • Responds to requests for Faculty Physicians to accommodate same and next day add-ons to the schedule.
      • Ensures the maintenance of accurate patient information and compliance to scheduling and billing requirements.
      • Oversight and operational management of weekend infusion scheduling. 

    Clinical/Patient Facing - Floor

      • Oversees patient and provider flow in Exam; coordinates with the Clinical Nurse Coordinator for patient flow in infusion.
      • Recommends standards/processes that effectively and efficiently allocate resources and well facilitated coordination of patient flow on clinical floor, including resolution of day-to-day operational issues in collaboration with the Physician Floor Leader and Clinical Nurse Coordinator.
      • Monitors patient and provider flows on the floor; streamlines bottlenecks in patient flow targets; coaches and supports staff to achieve performance targets.
      • Reviews incident reports, identifies trends and provides feedback to Faculty Physicians.
      • Conducts root-cause analysis of operational issues on the floor and provides recommendations as necessary to Yawkey Floor Leader, in collaboration with the Clinical Nurse Coordinator.
      • Collects and manages room utilization data and patient flow metrics to determine optimal allocations.
      • Sets processes and policies for room allocation in collaboration with Physician Floor Leaders and Clinical Director.
      • Partners with the Clinical Nurse Coordinator to implement new operating procedures, as directed.
      • Assigns daily work and manages allocation for clinical floor-based staff to ensure optimal provider pairing.
      • Manages resources to achieve patient experience targets, in collaboration with the Clinical Nurse Coordinator, where applicable.
      • Ensures quality and safety standards are maintained on a daily basis, in collaboration with the Clinical Nurse Coordinator.
      • Oversees Clinical Assistants in Exam.

    Clinical/Patient Facing - Scheduling

      • Adheres to scheduling template and accommodates changes, including same day and/or next day add on patients, in collaboration with the Clinical Nurse Coordinator.

     

    Qualifications

    • Bachelor's degree in health care administration, business, or related field is required. Masters degree is preferred. Three to five years of progressively responsible ambulatory care management (or similar clinical care) experience is required.
    • Familiarity with medical terminology and working knowledge of computers required.
    • Demonstrated excellent organizational, decision making, communication, conflict resolution and interpersonal skills.
    • Demonstrated ability to work as an effective member of an interdisciplinary team.
    • Demonstrated leadership ability, critical thinking ability, problem solving skills and ability to make independent decisions.
    • Demonstrated ability to establish rapport with patients and families from a variety of cultural, ethnic and religious backgrounds.
    • Is flexible and able to set and change priorities and accepts additional responsibilities as needed. Responds positively to new approaches and changes in the work environment.




    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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