• Collaborative Membership Coordinator

    Location US-MA-Brookline
    Job Posted Date 3 weeks ago(6/27/2018 8:23 AM)
    Job ID
    Administration Support/Customer Service
    full time
  • Overview


    A cover letter is required along with your resume. Please include it as page one of your resume. The letter should explain why you want this Collaborative Membership Coordinator position, what skills you will bring to the position, how this position fits in with your career and education path/goals. 


    Located in Boston, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    Clinical Planning and Business Development (CBD) leads clinical business development projects, supports key interdisciplinary clinical planning projects, and oversees the development and implementation of the Institute's growing network of satellite clinics, physician practices, cancer care collaborative sites, and affiliate relationships.

    The Business Development team within CBD collaborates with potential partners, negotiates the business terms for agreements, communicates recommendations to drives consensus decision-making, and then manages those relationships by coordinating support services. Working in a matrixed fashion with other areas of CBD, the Business Development team also supports or leads the planning and implementation of clinical planning initiatives.

    Reporting to a Business Development Manager, and in collaboration with the Director of Business Development, the Collaborative Membership Coordinator will be responsible for providing initial and ongoing support to sites that are members of the DFCI Cancer Care Collaborative. He/she will serve as a key point of contact for these sites.


    The Collaborative Membership Coordinator will track timelines and requirements as outlined in the contract.  He/she will work with Business Development Manager and DFCI-Longwood leaders to implement key Collaborative initiatives and services, execute administrative and operational tasks, and maintain and improve Collaborative tools and processes.  This position requires a high level of self-direction to ensure all sites are meeting the appropriate standards as outlined in the contract. 



    Initial Engagement and Site Assessment

    • Gathers site specific information for the initial data request and RFI.
    • Works with Business Development Managers to develop site visit agenda and schedule.
    • Participates in the initial site visit including preparation of materials and documenting minutes.
    • Assist Business Development Managers in gathering information for the site assessment and development of final site report.

    Ongoing support for sites

    • Acts as administrative liaison between DFCI and at least one assigned Collaborative member, exploring opportunities for further program enhancements. 
    • Maintains familiarity with contracts for assigned relationships to ensure compliance.
    • Maintains standardized process for site visit planning, execution and documentation (“Collaborative toolkit”), making changes and improvements to the workflow of the site assessment process to streamline and create efficiencies.
    • Tracks key metrics and distributes dashboard reports that will regularly inform leadership on the status of each site and service.
    • Continuously seeks opportunities for process and quality improvement.
    • Invoices sites for membership fees and any other fees as outlined in the contracts, and tracks to ensure payments are received.
    • Updates Collaborative marketing materials with Communications/Marketing and key leadership stakeholders.
    • Works with DFCI physician leaders and sites to plan annual Collaborative/Affiliate Symposium and CME event.
    • Acts as back-up to Network Liaison (e.g. coordination of weekly network case conferences).
    • Works with Medical Director of Collaborative to identify content for quarterly online newsletter; produces and distributes online newsletters.


    Skills and Abilities:

    • Excellent communication and writing skills.
    • Demonstrated excellent organizational, communication and interpersonal skills; must be able to multi-task.
    • Demonstrated ability to draft correspondence and administrative documents as needed.
    • Proven competency in working with senior leadership.
    • Demonstrated ability to establish rapport with various sites.
    • Proficient in necessary computer skills.

    Qualifications Summary:

    • Bachelor’s degree required; Master’s degree preferred in health care administration, business administration or health administration.
    • A minimum of 3 years within a similar setting with progressively responsible experience in healthcare.
    • Ability to work effectively as a team member and promote cooperation among staff members.
    • Ability to facilitate workgroups toward a common goal.
    • Excellent organizational, decision making, conflict resolution and interpersonal skills.
    • Ability to analyze information and complex situations and propose viable solutions and courses of action.
    • Ability to synthesize information from multiple sources to create comprehensive reports.


    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.



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