• Learning & OD Coordinator

    Location US-MA-Boston
    Job Posted Date 1 month ago(3/22/2018 2:44 PM)
    Job ID
    full time
  • Overview

    Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


    The Learning and Organizational Development Coordinator works in close collaboration with Human Resources and other departments or external vendors as necessary, to ensure effective coordination and delivery of learning initiatives.


    • Coordinate learning and education programs for Dana-Farber staff. Market courses to employees and ensure instructor and participant preparation, and follow-up. Facilitate special training programs as needed.


    • Manage the New Employee Orientation program. Coordinate with content presenters to ensure coverage and to improve quality of presentation. Schedule space and catering. Order and maintain supplies. Train new presenters in topics of Diversity and Inclusion and DFCI Tours. Present Human Resources content, including the DFCI trivia game and Employee Resources. Present SMEs’ content in the event of unexpected absences. Coordinate day-of coverage for HR. Work to improve presentation and engagement of attendees. Solicit attendee feedback through surveys. Share feedback with content presenters and incorporate in annual meeting and efforts for improvement.


    • Serve as Learning Administrator for Dana-Farber’s Learning Management System for classroom courses Assist integrating the LMS into the Institute’s learning processes across all areas. Set up all new courses. Schedule HR-sponsored classes in the LMS and record attendance. Produce rosters and completion reports as needed. Provide support to employees and administrators of LMS. Train new administrators in LMS use to include system processes and features. Advise administrators on best practices and DFCI procedures. Provide back-up support to Learning Technology Consultant for elearning courses, including trouble-shooting and advising employees on system requirements. Use the IS Service Desk ticketing system to respond to and track resolution of issues.


    • Provide course support for learning instructors. Assist L+OD colleagues with design for participant handouts and materials; assemble workshop manuals for learning programs; and any additional preparation work. Gather and analyze metrics related to program delivery to show value and impact of the programs to the Dana-Farber community.


    • Administer the vendor systems DFCI uses for development assessments, including for MBTI and 360 reviews. Design communications, instruct and support subjects and prepare results documents.


    • Coordinate L+OD budget. Oversee invoices from vendors to L+OD, request Purchase Orders and manage budget via Dana-Farber’s PeopleSoft system.


    • Update and maintain L+OD intranet site to promote learning opportunities generally and L+OD services specifically. Design marketing materials such as fliers, brochures and emails to publicize learning programs offered through L+OD/HR to the Dana-Farber community.


    • Update Who’s Who in HR intranet site and other pages upon request.


    • Manage calendar and booking requests for computer training lab.


    • Promote employee engagement and inclusion efforts, serving as a liaison between HR and the Young Professionals ERG. Remove barriers for ERG to accomplish goals, assist with finances, and advise on ERG decisions as they relate to HR policy.



    • Perform other related duties as needed or as circumstances arise.


    • Undergraduate degree. Degree in education, marketing, communications or a similar field preferred.
    • Minimum 2-3 years administrative experience.
    • Experience operating/administering a Learning Management System or similar application preferred.
    • Experience and comfort level with presenting training to small and large groups.



    • Superior organizational skills and strong internal client relations within all levels of the Institute. Attention to detail, ability to work independently and accurately. Ability to keep multiple people’s needs, and course or program deadlines, in mind at once.
    • Excellent communication and customer service skills over the phone, in writing and in person.
    • Excellent computer skills.
    • Proven ability to creatively design professional looking course handouts, promotional materials, and presentations.
    • Ability to use various software packages: Microsoft Office, PeopleSoft. Ability to use online authoring tools such as Adobe Captivate or Articulate Studio a plus.
    • Ability to handle multiple projects simultaneously in a rapidly changing, fast-paced environment.
    • Sense of humor, flexibility/adaptability, and ability to problem-solve in the moment.



    Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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