DFCCC Billing Supervisor (Athena Collector)

The primary function of the Patient Accounting Supervisor is to assist the Billing Manager with the daily operations and supervision of employees in the unit.  Basic responsibilities include facilitation of daily work assignments, maintenance of unit specific balances, detailed training and education, refresher training and training on system functionality, participation in operational meetings with payer representatives, trouble-shooting problem patient accounts, involvement with outsourcing agreements as necessary, assistance with updates to written procedure and process for billing follow up tasks.  The supervisor should remain in full compliance with all departmental, institutional and regulatory policies and procedures at all times.

• Collaborate both inter-and intra-departmentally to resolve issues and manage projects/assignments
• Assist other staff members as necessary in daily operations to include training in aspects of appropriate billing and follow-up procedures assigned
• Assume all management responsibilities in the absence of the manager
• Monitor staff compliance with all patient accounting and DFCI policies including but not limited to attendance, punctuality and diversity.
• Serve as the first contact to mediate and resolve staffing concerns and issues within the unit
• Actively monitor staff production
• Ability to work with senior management on cross functional projects
• Assist with hiring and disciplinary actions
• Assist the team with working Holds/Denials
• Assists team with responding to correspondence
• Monitor payer communications and implement changes as required by payer

• Experience within an office setting, preferably a hospital billing office
• Minimum of 2 years’ experience working with Athena collector
• Experience working software applications, including Microsoft Office and various billing software preferred
• Knowledge of billing guidelines and third-party regulations
• Team player, self-starter leader, ability to establish priorities
• Ability to research contractual and regulatory issues

Knowledge, Skills and Abilities Required

• Knowledge of third party billing regulations
• Experience with Athenanet and Athena Collector
• Familiarity with creating batches and worklist creation
• Experience or knowledge of hospital and/or professional operations as well as basic third party’s payer requirements.