Program Coordinator II - Young and Strong Program

Location US-MA-Boston
Job Posted Date 3 days ago(3/14/2018 6:15 PM)
Job ID
Administration Support/Customer Service
full time


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Division of Women's Cancers, Breast Oncology Center, is currently recruiting a Program Coordinator (PC) II for the Young and Strong program, which supports young women recently diagnosed with breast cancer. The PC II will carry out already established PC related tasks and work with the program manager to improve procedures for implementing services. Additionally, the PC II will assist with the ongoing implementation, follow-through and evaluation of an expansion of Young and Strong. The Program Coordinator II must be self-directed with exceptional problem-solving skills.


  1. As directed, meet/make contact with young breast cancer patients (YBCPs), including all required follow ups (e.g. follow up email 3-week call, etc.), at the main campus and satellite sites, and document all interactions in the program database. Related tasks may include:
    • meet patients in person or via phone, depending on clinic location, and provide and review program materials and services
    • make referrals, as needed, including: genetic counseling, fertility consultation, social work/psychiatric counseling, sexual health consultation, nutrition/complementary therapy, and survivorship programs and services. PC II will document all contacts/service referrals in a timely manner in the database.
    • address calls to the central program telephone line. Call dependent, PC II will provide patient navigation and case management services to YBCPs as needed
    • assist with writing and editing Young and Strong materials for patients and providers (e.g. Young and Strong brochures and booklets, Young and Strong website, MyEmma emails and a biannual young women’s newsletter) and facilitate distribution of materials
    • manage and help plan the education opportunities and outreach to main and satellite site patients including patient-centered webinars, telephone support groups, annual young women’s forum, annual young survivor’s evenings, and One to One match program
    • support the continued expansion of Young and Strong to satellite sites, which may include: helping with the administrative needs related to tumor boards and updating already existing structured support services lists for YBCPs and their caregivers in our target area (main and satellite sites)
  2. Be the primary point person to oversee the Young and Strong database, which holds all information related to services provided for the young women. Identify QA issues. Work with the data programmer to improve the structure and address/solve issues that occur.
  3. Work with the program manager to lead specific areas of the program, e.g. survivorship navigation for all women.
  4. As needed, assist with the ongoing evaluation of main campus services and program expansion, which may include tracking and assessing numbers served, initiating and following up on surveys as needed. etc.




  • BA/BS required.  Advanced degree in public health or administration a plus. 
  • Must have prior health education or clinical patient experience and data management experience. 
  • Must have excellent written and verbal communication and interpersonal skills. 
  • Must be able to communicate with patients and staff effectively, with sensitivity. 
  • Strong organizational skills and ability to work independently required. 
  • Position requires ability to use computers frequently and to use multiple programs including Microsoft Office and Partners hospital systems. 
  • Previous experience with Access and other research administration software programs is preferred. 
  • No direct supervision, but mentoring and training of junior staff is required.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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