The Training and Quality Assurance (QA) Analyst is responsible for developing training materials at an organizational level and a departmental/functional level for all employees within Contact Operations. This role will also assist in delivering training to staff, with the support of the Training / QA Manager. He / She is also responsible for gathering input data for quality and process assessments, and coordinating with the Training / QA Manager to identify areas of improvement or risk.
PRIMARY DUTIES AND RESPONSIBILITIES:
MINIMUM JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
No supervisory responsibilities.
No, this position does not entail patient contact or communication.